Contact UgcModels by email
The fastest way to reach us is email. Write to support@ugcmodels.com and a person from our team replies, usually within one business day.
Write to support
If you have an account, you can also get help inside your account, right next to the order or setting your question is about.
We answer every email, typically within one business day, Monday to Friday.
Help us answer on the first reply
- The email address of your UgcModels account
- Whether you write as a brand or as a creator
- The order, shortlist or profile your question is about
- What you expected to happen and what happened instead
- A screenshot, if something on the page looks wrong
Please never send card numbers, ID documents or codes from our emails. We do not ask for them by email.
Answers you may find faster
- Plans, platform fees and rate bands are on UGC creator pricing.
- Common questions about booking, payouts and rights are answered in the FAQ.
- Payment rules are in the refund policy.
- SSO, roles and data handling are described on the security page.
- Creators can check the steps on the apply page.